TypePad was offline for 13 hours t’other day, and I followed up some link that led to this exchange . . .
Exclusive: TypePad outage update and details:
“Six Apart has received millions of dollars in funding but has chosen to spend more generously on PR then technology.”
I don’t usually respond to these kinds of ad-hominems, but this is just demonstrably false and makes you look silly, Paul [not your humble scribe — ed]. Your blog’s not on TypePad, I’m not certain that you’ve ever contributed to the TypePad community (or to any other community around Six Apart platforms), and so it seems almost impossible to me that you could fairly judge how resources are being devoted. Given that you’re on a platform which lacks literally dozens of features which TypePad supports, it seems likely to me that your ignorance of our technology informs your statement.
I dunno. If you read the comments in the interview, I don’t see that 6A the company is any better at communicating with its users than 6A the couple working out of their back bedroom.
Q: Did you consider sending out e-mails to every TypePad member to let them know that they wouldn’t be able to post and their latest posts might not be available?
A: <snip>I spent all day commenting on blogs today. Other folks here at the company have. Jay Allen I think a lot of people will see out there. A lot of people have been on IM and on Skype and on phone calls all day too. We talked about if we should do a big Skype call with a bunch of people but finding something that we can setup in a short amount of time that scales to millions of users or millions of listeners is pretty hard. I think in the future we’ll see what we can do about that too.
So the big name people — Anil Dash and Jay Allen — commented on blogs and some other folks did IM and Skype stuff. How many people does that reach? I think I have asked before that their mt-users mailing list was for: I guess the TypePad community gets the same treatment.
My comments from Niall Kennedy’s entry and his interview with Anil Dash:
I re-read this just now (after a couple of days) and am still struck by the comments that Anil and Jay Allen spent their time commenting on other blogs when they should have been communicating with their user community. Is there no mailing list for typepad subscribers? Not that the my-users list was ever used when I was a MovableType user . . .
I left the MT community with the launch of 3.0 after too many performance issues that 3.0 wasn’t going to address, and one of my chief gripes was the 6Apart style of communicating: come read Mena’s Six Log or be in the dark.
We were all asked when we downloaded the MT install kit if we wanted to join a making list, and I never saw a single email from it. Upgrades, bug fixes, patches, all news of that was delivered via word of mouth, as notes on other blogs.
I thought 6Apart was about communications and community but I never saw it when I was part of it and it still seems to be missing. These are paying customerts now, not just eager hobbyists.
This doesn’t make me regret my decision to move on.