making bureaucracy work for you

a friend writes . . . . .
the proposed state budget has thrown the school into a panic. signs of
bureaucratic fraying are evident. i’m juggling tuition deferments until
my subsidy is processed, and i’ve been informed that it won’t be procesed
until after the deadline. translation: “we will pay your tuition, but not
until we drop you from your classes”. i’m told i am far from the only
student in this situation right now. the only reason i haven’t been
dropped from my classes is because a couple of school employees have
agreed to temporarily misplace my paperwork. talk about personalized
customer service….