my chat with Apple Tech Support

I tried to work with my iStudioLink cable and GarageBand on the new iMac. Hmm. It doesn’t fit in the %^&* plug.

paul:
I had an issue with the iStudioLink cable. I took it to my Apple Store and tested in several machines. Oddly enough, it fits in PowerBooks and PowerMacs.
paul:
It doesn’t fit in iMacs.
paul:
By “doesn’t fit” I mean it doesn’t go all the way in/seat properly.
Agent:
ok, What did the Apple store suggest you as an alternative ?
paul:
They didn’t have much to offer. Working with Monster was about it. But the fact it fits in one machine (or type of machine) and not in the others makes me think this isn’t Monster’s fault đŸ˜‰
paul:
My guess is they don’t make the cables any differently now than they did, but the optical/line-in port differs between the classes of systems.
Agent:
ok,
Agent:
Paul, iwill put you to the product specialist, lets check if we have any better option, with this issue.

The upshot of it all is, Power good, i bad. iMacs can’t be used (there are some gripes about this on Apple’s page for the iStudioLink) but PowerBooks and PowerMacs are hunky dory.

Now I get to talk to AppleCare.

And if you decide to use the Apple Support Chat, make sure you are not using any kind of proxy: they mention Google Accelerator, but even my Rube Goldberg arrangement of ssh-tunnelled-through-squid was too complicated to work. I had to cut that out the route before it would work.

I suppose I need to work with Monster as well, in case they have a solution.
<grumble>

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