CNN.com – Microsoft releases free Windows upgrade – Aug 6, 2004:
“If we weren’t viewing this as such a key priority, then we wouldn’t be giving it away as a free thing,” Gates said in an interview with The Associated Press.
FOCUS Magazine Interview with Bill Gates: Microsoft Code Has No Bugs
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Gates: It turns out Luddites don’t know how to use software properly, [he said, after suggesting the interviewer’s issues were pilot error] so you should look into that. — The reason we come up with new versions is not to fix bugs. It’s absolutely not. It’s the stupidest reason to buy a new version I ever heard. When we do a new version we put in lots of new things that people are asking for. And so, in no sense, is stability a reason to move to a new version. It’s never a reason.