Daring Fireball: Fair and Balanced
[ excerpted ]
Two Simple Goals
Every company, big or small, should mandate two goals for its computer systems: high reliability and low maintenance. Start from there, and everything else falls into place. (E.g., CIOs should be rewarded for having small staffs, not large ones.)
Some companies already require high reliability and low maintenance, because their computers are essential components of their businesses. If the computers are down for a few days at some companies, it might be merely inconvenient. But at other companies, like, say, weekly magazines such as Time or Newsweek, computer downtime is simply unacceptable.
A long rant, but there’s a lot of good stuff in it. First of all, while the writer is a Mac advocate and not a Windows fan, the core of his argument is that putting your emphasis on core protocols, rather than chrome, will get you more reliability at a lower cost and with fewer surprises than marching in lockstep to a vendor’s agenda.
I don’t get email viruses on the Mac or FreeBSD, but I also didn’t get them in Windows: the key was using something other than Outlook. I used Mozilla and Pine, and I see a lot of Pine users around (it being a home-grown product and all), most of whom have been in the workplace longer than Outlook.
I stop short of thinking that Windows is a full-employment program for IT workers — that seems too contrived — but I do concur that many IT workers know very little about information technology beyond what the CD prompts tell them. It’s sad that MCSE is understood to stand for “must consult someone experienced.” And it’s also puzzling that no one seems to take notice of how many IT people one needs to support the modern office. Rather than rewarding CIOs for keeping headcount down — at what expense in service is not discussed — it would be more useful and fair to benchmark headcount against industry numbers. After all, costs are costs, and keeping them under control makes good business sense.
So what I take away from this is a lament for the commoditization of information technology, where earnest and energetic fellows with fannypacks of CDs are following the mantra of “format and reinstall.” But at the same time, it’s easy to read that we should expect mainstream office computing to work like our reliable home appliances or public utilities.