my bad: finding 800 numbers might not be as easy as I claimed

not many people (except us “old webguys”) are thinking about looking for a service number through a searchengine instead the website of the company – it just doesn’t make sense in their minds to find it faster through an independent party than through the company by itelf.

David from Germany dropped a note to remind me that not every telephone infrastructure is set up like ours here in the US. My bad: I have reminded people of that myself enough times (this is the reason why internet uptake didn’t explode in Europe as it did in the US: they used to pay for every minute of connect time, so “browsing” was not likely to be a winning leisure time activity without some changes).

Of course, it might make sense for Amazon.de and the other national franchises to handle customer service according to local expectations.

That Wave from the album Nonsuch by XTC

[Posted with ecto]

Tim Bray on Explaining and Understanding Stuff

What happened was, Dick explained to me how Sxip worked, and I didn’t understand, I said so and asked for more explanation, he explained again and I got some of it but not the rest so I asked about this, and so on. And so on; this went on for quite a while. And I wasn’t bothered and neither was Dick, because we were applying the Two Laws of Explanation.

There’s a corollary to this that I have seen in action: being able to explain a given concept to anyone demonstrates mastery. If you remember how what you learned well enough to teach it to someone else, or better, how you came to understand it, you’ll never forget it.

now playing: The Disappointed from the album Nonsuch by XTC

[Posted with ecto]

what’s the difference?

Talking Points Memo: by Joshua Micah Marshall: January 11, 2004 – January 17, 2004 Archives

DIANE SAWYER

(Off Camera) But stated as a hard fact, that there were weapons of mass destruction as opposed to the possibility that he could move to acquire those weapons still.

PRESIDENT GEORGE W. BUSH

So what’s the difference?

I see a campaign theme . . . . some obviously different facts treated identically and some similar facts treated differently: one obvious example is the diligence employed in ferreting out who leaked the name of a covert CIA operatice to the press vs how a widely respected former cabinet officer got some papers that discredit the administration.
Continue reading “what’s the difference?”

the social implications of new technologies

Nokia’s new user guide for its phones has some helpful hints for how to use your phone responsibly — with a twist.

In the pamphlet, the handset giant also advises its customers to switch off their phones and forget about work for the weekend if they want to live longer.

Those in need of cellphone etiquette guidance or lifestyle tips could also turn to Nokia: “If you use your mobile phone in a fast-food restaurant, keep your voice down so you won’t annoy people. And order a salad … Quit smoking. Drink less.”

Of course, primers on the etiquette required by a new technology are nothing new. 150 years ago, first-time rail travelers were expected to know how to behave in this new mileau, confronted by more people, of a wider assortment than they had ever seen, in cramped quarters.

There were codes of conduct for things you don’t do on the railroad, like talking in a loud voice, or singing or spitting, things that would annoy other passengers. There was an explosion of etiquette books. Everyone suddenly wanted to know how to behave, because somehow being pushed together with strangers like that for the first time created in people a need to figure out how to get along with these strangers.

[Posted with ecto]

first ride of the season today

I got out on the road today for my first mileage of 2004, about 4-5 miles around the neighborhood. I have been wanting to try the new pedals and shoes I got a couple of weeks back, and today worked out to be the day. About 50 degrees, no rain, no wind, no sun either . . . .

Getting into the pedals wasn’t too hard: it took me a few iterations before I worked out just where on my shoe the cleat is . . .

It was a weird experience being locked in like that. I could pull with more power, and perhaps that’s what was different: instead of getting power only on downstrokes, I was able to pull on the upstrokes. So that’s what this spinning business is all about.

Good thing I don’t have any mileage goals this year. I’m looking at events more than miles, to keep the fun in this without making it a drudge.

now playing: I Can’t Give Back The Love I Feel For You from the album Beckology (Disc 2) by Jeff Beck

take that, comment spambots

James Seng’s blog: Solution for comments spams

To cut the story short, I wrote a plugin to MT that will verify if it is a human before it allows comments to be posted. The idea is pretty simple: Display an image with a Security Code and demand the user to enter a Security Code manually before allowing posting to go through.

I haven’t tried this yet, and my volume of comment spam isn’t so great that I need it. I just wanted to post this to connect my query with the solution in case anyone else needs it.

speaking of choices in media formats

Neil’s World – Media Player Classic

Does this program look familiar to you? It may well do, because it’s a rewrite of Windows Media Player 6, except it’s open source and released under the GNU GPL, and doesn’t have the annoyances of MS’s original. The interface is similar but a little more up-to-date and XP friendly, and comes with some more advanced features.

But probably the best thing about this player is the range of formats it supports. It’ll play just about anything you throw at it, whether it’s an MP3, an Ogg, a WMA, even a QuickTime file.

I’m sure MSFT have something just like this — that empowers user and preserves choice — in the pipeline.

win98 lives on

AMSTERDAM (Reuters) – U.S. software maker Microsoft said on Tuesday it would continue to offer support to customers who still own versions of its Windows 98 operating system, in a move aimed to soothe developing countries.

Extended Support for Windows 98 and Windows 98 SE had been scheduled to come to an end on Friday, January 16, while Windows Me support had been scheduled to end December 31, 2004.

[ . . . ]

Microsoft has come under pressure in recent years, particularly by authorities in developing countries, for its attempts to push customers into buying or subscribing to newer, expensive Windows and Office software versions.

Many countries have started to buy computers that run on the freely available Linux system, while others hang onto older Windows versions that have been paid for and still do the job.

Microsoft has responded in a variety of ways, such as cutting prices for groups of big customers and opening up some of the source code to address security concerns.

Hmm, uptake of 2000, ME, XP, et al not as robust as hoped?

Choice is good, if you’re the one making it

General manager of Microsoft’s Windows digital media division David Fester has suggested that iTunes’ emerging dominance would be bad for consumers, because it would limit them to the iPod.

He told journalists at the Consumer Electronics Show in Las Vegas: “Windows is about choice . . . . “

It could be, but it’s not always about the user’s choice.

To no one’s surprise, Dell weighed in with a “me too” comment: “Over time, however, customers will want industry standard choices.”

Hmm, last I looked mp3 was pretty well-established as a cross-platform option, while Microsoft’s WMA seems to be tied to a single platform.

Microsoft and others have declared that choosing to adopt the open standards-based AAC format championed by Apple deprives consumers of “freedom of choice”. By this, the company means consumers are not using its proprietary Windows Media Audio, which it claims is an industry standard.

And to her credit, HP CEO Carly Fiorina remembered who buys all this stuff: customers like us. “The next big thing isn’t the next gizmo or killer app or hot box. Customers want all this to work together and they want a seamless approach.”

another for the LazyWeb . . .

here’s a good idea . . . .

Amidst talk of giving up in the face of comment spam and turning off comments — what makes the weblog phenomenon work — there was this gem of an idea.

Why can’t someone develop a MT plug-in that uses one of those image based verification tests that prevent automated sign ups to web mail or automated harvesting of things like ticketmaster.com. (I regret that the answer might be patents and IP).